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Delivery, Returns & Exchanges Policy

Last Updated: August 13, 2026

At FitZone Training, we are committed to providing our customers with a smooth and reliable shopping experience. This policy explains how orders are processed and delivered, as well as our procedures for returns, exchanges, and refunds.

Please review this policy carefully before placing your order.

1. Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully confirmed.

Orders may take longer to process during holidays, promotional events, product launches, or periods of unusually high order volume.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

2. Delivery Times

Because FitZone Training works with third-party suppliers and fulfillment partners, products may be shipped from different fulfillment centers.

Estimated delivery times are:

  • United States: 7–15 business days

  • Canada: 8–18 business days

  • International: 10–25 business days

These delivery times are estimates only and are not guaranteed.

Delivery times may vary depending on product availability, destination, carrier operations, customs procedures, weather conditions, holidays, and other circumstances beyond our reasonable control.

3. Shipping Costs

Shipping costs, when applicable, are calculated at checkout based on the shipping destination, selected shipping method, product, and any promotional offers available at the time of purchase.

If free shipping is offered for a specific product or promotion, the applicable conditions will be displayed on our website or at checkout.

4. Order Tracking

Once your order has shipped, tracking information will be provided when available.

Please allow approximately 2–5 business days after shipment for tracking information to become active or begin displaying updates.

Tracking information may occasionally take longer to update due to carrier processing or other circumstances.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an incorrect or incomplete address is provided and the order has already been processed or shipped, we may not be able to change the delivery address.

If the package is returned because of incorrect or incomplete information, additional shipping charges may apply if reshipment is available.

6. Delayed, Lost, or Undelivered Orders

If your order has not arrived within a reasonable period after the estimated delivery window, please contact our customer support team.

We will make reasonable efforts to investigate the shipment with the applicable carrier or fulfillment partner.

However, FitZone Training cannot guarantee delivery dates and is not responsible for delays caused by circumstances outside our reasonable control.

7. Damaged or Defective Products

Please inspect your order upon delivery.

If your product arrives damaged, defective, or materially different from what you ordered, please contact us within 7 calendar days of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos of the product.

  • Photographs of the packaging, when applicable.

After reviewing the situation, we may offer a replacement, exchange, refund, or another appropriate resolution.

8. Returns

Eligible products may generally be returned within 30 calendar days of delivery.

To qualify for a return, the product should generally:

  • Be unused.

  • Be in its original condition.

  • Be in its original packaging, when applicable.

  • Include all accessories and materials originally provided.

  • Not have been damaged or altered by the customer.

Some products may not be eligible for return due to hygiene, safety, customization, digital delivery, or other applicable restrictions.

9. How to Request a Return

You must contact FitZone Training before sending a product back.

To request a return, please provide:

  • Your order number.

  • The product you wish to return.

  • The reason for the return.

  • Photos or videos when requested.

Because some products are fulfilled by third-party suppliers, the return address may differ from the address shown on the original package.

Do not send a product back to the sender or supplier address unless our customer support team has specifically instructed you to do so.

10. Return Shipping Costs

Unless the product is defective, damaged upon arrival, incorrect, or otherwise covered by applicable law, the customer may be responsible for return shipping costs.

Return shipping costs are generally non-refundable.

If the return is the result of an error on our part, we may provide appropriate return instructions or reimburse reasonable return shipping costs, subject to applicable law.

11. Exchanges

We may offer exchanges for eligible products when appropriate.

Exchange availability depends on product availability and the fulfillment arrangements of our suppliers.

If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund or store credit, where permitted by law.

12. Refunds

Once an eligible returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution.

13. Partial Refunds

A partial refund may be issued when a returned product has been used, damaged, altered, or returned without parts or accessories that were originally included.

Any reduction in the refund amount will be handled in accordance with applicable law.

14. Non-Returnable Products

The following products may generally not be eligible for return:

  • Personalized or customized products.

  • Digital products.

  • Products that have been used or altered.

  • Products damaged through misuse or improper handling.

  • Certain products that cannot reasonably be returned for health, hygiene, or safety reasons.

Nothing in this section limits any mandatory consumer rights provided by applicable law.

15. Refused or Undeliverable Packages

If a package is returned because the customer:

  • Provided an incorrect or incomplete address;

  • Refused delivery;

  • Failed to collect the package; or

  • Otherwise caused the package to be undeliverable,

additional shipping or handling costs may apply.

Any refund in these circumstances may be reduced by applicable costs, to the extent permitted by law.

16. International Orders

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are determined by local authorities and are outside FitZone Training's control unless otherwise stated at checkout.

International return shipping costs and customs-related expenses may also be the customer's responsibility, subject to applicable law.

17. Consumer Rights

This policy is intended to supplement, and not restrict, any rights provided to consumers under applicable federal, state, or local laws.

Nothing in this policy is intended to waive, exclude, or limit any consumer right that cannot legally be waived, excluded, or limited.

18. Changes to This Policy

FitZone Training may update this Delivery, Returns & Exchanges Policy from time to time to reflect changes in our business practices, fulfillment arrangements, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

19. Contact Us

If you have any questions regarding delivery, returns, exchanges, or refunds, please contact us:

FitZone Training
Customer Support: fitzonetraining@outlook.com
Website: www.fitzonetraining.com

When contacting us about an order, please include your order number so that we can assist you more efficiently.

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